It was an early mid-August morning at PAG Atlanta, when Lance Cook, Sales Executive, answered an urgent call.
A mission-critical customer’s King Air had suffered wingtip damage. It was a special operation for the aircraft, and the customer needed a replacement wingtip the same day!
Lance and Nicole Caldwell, Senior Customer Experience Coordinator, and trusted carrier partners rolled up their sleeves, adjusted and mobilized resources, and delivered the new wingtip to the operator before the sun went down.
Lance: “In a Nutshell, we were able to stop an in-stock wingtip from going to a paint booth.
Unable to wait for ground transportation, the customer decided to send their other King Air to the nearest airport to pick up the wingtip.
We coordinated a driver to the FedEx facility and hand delivered it to the plane to make a same day shipment.”
The Email String Below Highlights the Story.
Lance & Nicole – PAG / Michael Luiz – Golden Globe Transport
Cc: AF SUPPORT <afsupport@ismro.com>
Subject: RE: *******HOT************
(customer information omitted)
Needing someone to pick this up immediately and get it to location as quickly as possible.
Ready now for pickup:
FEDEX
3903-Wheeler Ave.
Fort Smith, AR 72901
Pallet
45” X 45” X 45”
100 pounds
Ship to:
1460 Lee Wagener Blvd
Ft. Lauderdale, FL 33315
Is this a Fedex warehouse or repair station?
Fedex warehouse
It’s being held there for you.
There are usually issues recovering from a Fedex warehouse. Do you have an actual point of contact at that warehouse?
Yes we do, Anita. (phone)
Super responsive and is willing to do this herself if needed,
The trucker is asking when can they deliver it?
These are open 24/7 for it as well.
Plane needs to be in the air like yesterday.
He can be there in 1 hour 30 minutes to recover.
Rate: $3,500
Delivery would be first thing Sunday morning – possibly Saturday night around midnight if no delays or traffic. Its right at 1,329 loaded miles.
Let me know if you want me to book it.
LOL switching pace here.
They are coordinating someone with a plane to be at Fort Smith to pick this up.
So we actually need someone to pickup at the Fedex facility and drop off at the plane at Fort Smith airport.
Details to follow.
Sorry for the back and forth.
Updating this and will advise pickup time so we can meet the plane.
Pickup:
FEDEX
3903-Wheeler Ave.
Fort Smith, AR 72901
Anita (phone)
45” X 45” X 45”
100 pounds
Ship to:
Fort Smith Airport
5300 Airport Blvd, Fort Smith, AR 72903
On the general aviation side
Will get you a landing time. Driver will need to meet them at their plane/hangar.
Rate is $800.00
Let me know the time and if we are booking this.
Yes please
Aircraft is landing at 15:30 Fort Smith time.
Mike did you confirm this?
Also needing a driver name and number
Truck bill given to Fedex. The driver will have it too.
Carrier: Fox Carriers
Working on getting the phone number for the driver
Have driver reference PRO# 392039553327 for the pickup
OMG- new pick up 🤦♀️
Reference# 9208198823
Just to confirm this is for the shipment we have to recover from Fedex.
Yes
Aircraft is 30 mins out.
Driver is still at Fedex waiting to be loaded.
Okay thank you.
Aircraft wheels down In 5
Driver is loaded and headed to the hanger.
YASSSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Oh my gosh! Thank you so much!
Plane touched down on the signature aviation side of the Airport.
We need a phone number for the driver please or have him call the pilot.
The driver is talking to the pilot. I believe they’re at the hanger right now.
Love it!
THANK YOU SO MUCH!
