PAG provides maintenance, repair, and overhaul (MRO) services and parts distribution for aircraft avionics, components, and engines ─ worldwide.
Beyond our technical and engineering capabilities ─ the foundation of MRO services ─ operators trust us to help them navigate the increasingly complex, and technology driven aerospace industry.
Before and After Support Included with Every Sale and Service
PAG’s highly skilled sales and customer service professionals provide transparency, responsiveness, and direct communication. They keep operators informed about the status of their parts, expected delivery times, and any changes in scope or cost. Translating complex procedures into understandable timelines, cost estimates, and performance metrics isn’t part of their job ─ it’s what they do.
PAG customer experiences are shaped by the outcomes of the support we provide, as well as the level of trust they have throughout every stage of the service journey. Our customer service professionals are dedicated to helping sales, technicians, and quality managers build long-term customers relationships for every PAG service location.
Customization, Flexibility, and Distribution
Every aerospace operator has unique requirements based on their operational model, regulatory obligations, and fleet composition. High-quality MRO involves tailoring services to meet diverse needs. PAG doesn’t offer a one-size-fits-all approach. We offer flexible maintenance schedules, manage inventory, distribute parts, and send mobile repair teams for on-site support.
PAG provides solutions for every customer as needed to improve aircraft operational efficiency. Our global resources allow us to accommodate last-minute schedule changes or offer alternative parts to expedite repairs. The availability of viable options is a measurable benefit for operator maintenance strategies.
We distribute what we service, worldwide. PAG maintains a vast inventory of OEM and aftermarket parts, supporting over 200,000 product lines across avionics, engines, components, and airframe systems. Many parts are available to ship within 30 minutes.
Speed, Efficiency, and Communication
Delayed maintenance and unexpected issues can ground aircraft and cause financial loss. Regardless of the circumstances or need, PAG’s customer service professionals help operators stay in control through collaborative problem-solving, resolving concerns, escalating issues, and coordinating solutions across departments and locations.
In fact, from the initial customer interaction to the fulfillment of services, every PAG employee is a member of our global customer service team. This is our culture. It’s how we think and proceed.
Long-Term Relationships
PAG’s customer focus leads to more joint ventures and projects, process improvements, strategic cooperation, and consultation.
Our technicians provide operational insights derived from aircraft data analytics and health monitoring systems to help customers develop maintenance strategies. Long-term customers value PAG not just as a provider of parts and services, but as a partner in innovation and operational planning.
Compliance and Documentation Support
Maintenance actions must be meticulously recorded, certified, and auditable to meet regulatory standards. PAG ensures that all relevant documentation is accurately compiled and delivered on time, helping customers avoid compliance issues and operational delays.
In today’s global MRO marketplace, customers have many options. PAG’s world-class customer service team is a strategic asset offering clear communication, customized, flexible support, and proactive problem-solving.
As the industry moves toward greater digitization and performance-based contracts, PAG is setting new standards for what defines the value of customer service in aviation MRO.
